Returns Policy

Overview

At 88Cars3D, we strive to provide high-quality 3D models that meet the expectations of our customers. However, we understand that there may be instances where you need to request a return or refund. This policy outlines the conditions under which returns and refunds may be granted.

Eligibility for Returns and Refunds

Since all our products are digital downloads, we generally do not offer returns once a purchase has been completed. However, we will consider refund requests under the following circumstances:

  • Defective Files: If the purchased 3D model contains major errors, such as missing textures, corrupted files, or unusable geometry, we will provide a replacement or refund. Please provide proof of the issue, such as screenshots or detailed descriptions.
  • Incorrect Product: If you receive a different model than the one advertised on our website, you are eligible for a refund or exchange. Ensure you submit your claim with relevant order details and proof of discrepancy.
  • Download Issues: If you experience technical difficulties downloading your files, we will assist you in resolving the issue. If the problem persists and cannot be fixed, we may issue a refund or provide an alternative means of downloading the files.
  • Non-Functionality in Supported Software: If the provided file formats do not work in the software they are advertised for and we cannot offer a compatible alternative, a refund may be issued after thorough verification.
  • Unrecoverable Technical Errors: If a file is found to have significant technical flaws that prevent it from being used as intended, despite our best efforts to provide a fix, we will offer a refund or replacement.

Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Change of Mind: We do not offer refunds if you simply change your mind after purchasing.
  • Wrong Purchase: If you accidentally purchase the wrong model or format, we cannot issue a refund. Please review the product details carefully before completing your order.
  • Compatibility Issues: It is the buyer’s responsibility to ensure that the model format is compatible with their software before purchase. If you are unsure, contact us for guidance before making a purchase.
  • Insufficient Knowledge: We do not refund purchases due to the customer’s lack of experience or ability to use the model properly. Buyers are responsible for ensuring they have the necessary skills and tools to work with the purchased assets.
  • Minor Issues: Small imperfections that do not significantly affect the functionality of the model do not qualify for refunds. This includes minor texture misalignment, slight variations in poly count, or other negligible defects that do not hinder primary usage.
  • Unauthorized Sharing or Reselling: If a model has been shared or resold in violation of our licensing terms, we will not process a refund.
  • Delayed Use of Purchase: If a customer does not download or use the purchased model for an extended period and later requests a refund, it will not be granted.

How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  1. Contact Us: Email us at [admin@88cars3d.com] within 7 days of purchase with the following details:
    • Your order number
    • The issue you are facing (include screenshots or error messages if applicable)
    • Proof that the file is defective (e.g., screenshots, detailed descriptions of errors, or comparison with advertised specifications)
  2. Investigation Period: Our team will review your request and may ask for additional details to verify the issue. This process may take up to 5 business days.
  3. Resolution: If approved, a refund will be issued to your original payment method within 5-10 business days. If a replacement is possible, we will provide an updated version of the file or assist you with a fix where applicable.

Customer Support

We are committed to providing excellent support. If you experience any issues, please contact us before requesting a refund. Our team will do their best to resolve any problems you encounter. In many cases, issues can be resolved with guidance or minor adjustments.

For any inquiries, reach out to our support team at [admin@88cars3d.com]. We value our customers and will always strive to ensure your satisfaction.

Additional Information

  • Refund Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.
  • License Agreement Compliance: All purchases are subject to our licensing terms, and refunds will not be issued for violations of these terms.
  • Dispute Resolution: If a refund request is denied and you still believe you are entitled to one, you may escalate the issue by providing additional evidence or contacting our dispute resolution team.
  • Updates to This Policy: We reserve the right to update or modify our returns policy at any time. Any changes will be reflected on this page, and customers are encouraged to review our policy periodically.

By purchasing from 88Cars3D, you agree to this returns policy. If you have any questions, feel free to contact us.